Refund & Cancellation Policy

This policy applies only to payments made directly to Knowly through Razorpay — Premium subscriptions and Knowly Coin purchases. It does not apply to any amount you pay a creator/tutor directly for a tutoring session or service — that payment is arranged and settled between you and the creator/tutor, off the Knowly platform, and Knowly does not process, hold, or refund it. See our Terms of Service for more on how the platform works.

A Premium subscription grants its benefits (such as bonus Knowly Coins and the Premium badge) immediately upon successful payment. Because access is granted immediately, Premium purchases are non-refundable once processed, except as required by applicable law or as described under "Payment problems" below.

Knowly Coins are credited to your wallet immediately upon successful payment. Once credited, coins are non-refundable and cannot be redeemed for cash, except as described under "Payment problems" below.

If a Razorpay order is created (for example, by starting a checkout) but the payment is never completed — such as closing the checkout window before paying — no amount is charged to you, and there is nothing to refund.

If you believe you were charged more than once for the same purchase, or a payment was captured by Razorpay but the corresponding Premium subscription or Knowly Coins were not credited to your account, contact us at techwithari126@gmail.com with your account email and the order or payment ID from your Razorpay receipt. We will look into it, and where we confirm a genuine error on Knowly's side, we will correct it — either by crediting the missing benefit or by arranging a refund through Razorpay, as appropriate.

Where a refund is approved, it is issued back to your original payment method through Razorpay. The time it takes to reflect in your account depends on Razorpay and your bank or card issuer's own processing times, which Knowly does not control and cannot guarantee.

As Knowly is in active beta, this policy may be updated as the product changes. We will update the "Last updated" date above when we do.